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09/18/03
Jennifer,
Thank you for all your time & input on our Web Design. You came up with alot of really good ideas & I appreciate your patience with me. You handled every situation with ease and professionalism. Please forward this message to your supervisor. I look forward to continuing our business relationship.

Thank You
Ann M.


08/01/03
Matt, thanks again for your help today. I believe everything is working. I am so grateful.

Marjorie K.


06/25/03
I want to tell you how pleased I am with the job you people did creating my web site. I did get many many compliments on it. It was absolutely professionally built. I expected to make many changes on the appearance of it, but you people hit it perfect the first time. This is amazing to me because you had no idea what a rivnut tool is. Well! , you do now.

Ed K.


06/02/03
I was helping my friend Georgeanne set up her new windows computer. Your tech Matt walked me tru seting up the browser, dial-up and email in record time. Matt is one of the BEST tech guys I have ever dealt with.
THANK YOU MATT!!

Lee L.


01/09/03
Just wanted to pass along a pat on the back to your tech help dept. I've been having problems connecting the past few days... "unable to establish connection" error message quite annoying! But Matt pulled a rabbit out of his hat and (hopefully) got me squared away. Yay!

Susan


01/09/03
Just wanted to say thanks for the warning. You guys really have great customer service. (My other internet service providers are very poor in that aspect!)

T.S.


12/16/02
You guys are great! Thanks for getting me reconnected.

Jennifer L.


10/17/02
Dave,

Thank you for all of your help the other day! After speaking with Dell Technical support and not resolving my problem of no dial tone when trying to connect, I decided to call Digital Freedom's Technical Support and was lucky to have been able to speak with you. You guided me through some simple steps to determine what the problem was. It turned out to be an incorrect modem driver that Dell had me install because they had not checked their records to see that my modem had been replaced several years ago. After changing the driver, the connection worked just fine.

I also sincerely appreciated your offer of bringing my Tower into the office in the event that it was defective and replacing it, including install. You showed MORE concern in getting me back on line as soon as possible than Dell did and I thank you for that!

Digital Freedom's Technical Support is great. You guys go above and beyond what most standard support services would provide and I will continue to recommend Digital Freedom. Thanks again Dave!

Nan X.
Pocono Lake, PA


9/23/02
Dave,

I am writing to tell you that my computer is running better than ever. I cannot thank you and your co workers enough for the outstanding service and hospitality that I recieved.I recommend digital freedom to all of my friends and to anyone looking for an internet provider with top quality service. You have gone above and beyond my expectations, and I am one truly satisfied customer. Thank you again, for all that you have done for me.

Abby


8/13/02
Thank you for all your help in taking care of any glitches we had in setting up all of our accounts. I am extremely thankful that you guys took care of the domain name changes that we needed to get up and running better than we were before! Dave and Mike: you're the best.

Bob H.


8/12/02
Bob,

I am in heaven! On the net, got Word installed, still working thru some bugs, especially learning Internet Explorer v. Netscape, but that's OK, I like challenges.
I can't believe I have my OWN computer. This is something I could never afford! God Bless you all!!! THANK YOU ALL VERY MUCH.

Arlene


8/7/02
Dear Mark and Mike,

You did an outstanding job building our web site for B-Dry System Northeastern PA. You guys were great implimenting the changes I requested. Most of all, we're getting lots of new business from our new sites. We've already made far more profits from the extra business we recieved than it cost us to build our sites.

Thanks again and best wishes!

Robert Clarke
B-Dry System Northeast PA


7/26/02
Dear Candi & Dave,
      Thank you both so very much for helping me out. You have saved me alot of money with the three yr. plan, and i now have a much better ISP! Dave you were very patient with me, and so very helpfull, as my wife and i are not computer wizards.It's nice to know that help & support is just a toll free # away!

Keith B.


7/26/02
      I'm just letting you know that Digital Freedom has the most knowledgable Tech support in the whole world. You are a genius. I am in awe. Thank you for helping me.

Michele


7/17/02
      You people at Tech support have been very helpful at Tech support I could not get on line without you. It seems to be working just fine Thanks again.

Bernie


7/16/02
      My purpose is to thank Mr. Dave White for is help and services. My service hookup was taking forever. the dsl loop was installed quickly, but we were waiting on ******* to wire a new loop into my house. After so long, I just decided to do it myself. Actually I just used the old **** wires and switched them with the Digital Freedom loop.

But anyway, Dave offered to bring me the modem to my house after work so that I could be hooked up that day. We meet at a local mini-mart in wilkes-barre and he gave my modem and a sheet of paper with all my numbers, dns, ip, etc.

He went out of his way for me, and at that point, since **** had never cut me off from the internet, just my username and email were disabled, I was going to call them that day and reinstate my service with them, but because of Dave going out of his way, Digital Freedom kept me as a customer.

Thanx Dave!!
Joe R.


7/7/02
      Thank you so much for all of the tech support. You have been absolutely wonderful! I've never talked to another company that would even THINK about helping fix problems unrelated to their software, even if it meant their service would not work ! You never tried to pass the blame on to the pc ,or any other software in it, you just helped FIX ! I have strongly recommended DF to family and friends and will continue to do so.

Joan


7/1/02
Dave,
      I just wanted to thank you (and Julie) again. This connection is the best I've had in years. Keep up the good work!
P.S. I checked out that Panda anti-virus software. I'll definitely be getting a copy of it. Thanks for the heads up on that as well!

Jason T.


6/27/02
Dear Dave,
      I would like to take this opportunity to thank you for your assistance and patience in dealing with the problems associated with the changing of our Internet serve to Digital Freedom. The main problem was we lost our E-mail address list, but with your help we were able to recover it from a copy we had on a floppy disk thus saving us approx. 2 hours time to retype the list. Again THANK YOU for your outstanding assistance.

Fred & Linda M.


6/04/02
      I live in the Northern Tier and until just recently we only had 1 internet service provider and it didn't not fit my needs. Connection time was slow, and internet access was limited. I switched to DFNOW three weeks. ago and what a difference! I'm on line in know time and my search of the net is broader and faster. I would recommend DFNOW to anyone living in the Northern Tier.

JoAnn H.


5/31/02
Dave,
      Thank you so much for all your assistance this evening. I am so computer illiterate that I really appreciate the manner in which you guided me through the process to get up and running again. Your service was prompt, understanding and not condescending to a novice who certainly appreciates your time and effort.

Mary Beth


5/15/02
      I want to Thank You for all your Help Getting my sons PC contected and helping him get all the Problems he had with the PC. He purchased the unit second hand and You knew just what to do to get him up and running, Dave again I Thank You and My Son Thanks You, for all your help and I might add that You did this on a Sunday Night, What more can I say.


5/15/02
Hello,
      Thanks a million. The support service thru DF is EXCELLENT, and friendly. Even to those of us that are computer illiterate. Thanks again.

Dixie & John R.


4/25/02
Hello,
      Yes everything is working great. THANK YOU SO MUCH! You guys are great, you helped me out when the manufacturer of the product would not. Every time I have called tech support you have always been nice,helpful and understanding to the fact that I am not that knowledgeable about computers. You return my phone calls immediately. I have and will continue to recommend you to all of my friends and anyone that will listen. Again thank you so much!!! Bill you are the best!!

Amy


2/15/02
      I had to write to you and say how impressed I was that you remembered who I was and my new email address. You also have very knowledgeable co-workers who are very helpful and friendly. I'm glad I switched my internet provider to Digital Freedom.
Keep up the good work.

Ann Marie O.


2/8/02
Dave,
      I am very thankful for all your help with my system last month. I think you are just wonderful. Thank you for taking the time to show me that it indeed was my modem and letting me bring my tower down to you in case it was something on Digital Freedom's end. I was and am impressed with the customer's first service that I received. You and the staff at Digital Freedom are so very friendly and knowledgable, yet down to earth. You allowed me the dignity of not feeling like a fool when we spoke during that day and that I truly thank you for.

I recommended Digital Freedom before I had the opportunity to meet you and now that I have done so I highly recommend Digital Freedom even more.

Keep up the good work! You really are terrific!

Inga W.


2/8/02
Dave,
      Thank you so much for all of your help with my internet connection and also with the troubleshooting. You really know your stuff! I appreciate the promptness of your calls and your patience and kindness. Thanks again!

Julie K.


1/29/02
      In short, we're quite pleased thus far -- it's a bit cheaper than Epix, and the access time is noticeably quicker.

Art S.


1/17/02
      I am sending this to you to say thank you very much for all of your help in getting my computer running right. I am going to tell every one about digital freedom. Thank you again.

Sharon V.


1/7/02
Dear Dave,
      Your support was absolutely fantastic. You were so polite and helpful setting me up with Digital Freedom. I could never have done it with a cd rom by myself. Your new system is fantastic. My service is great and much faster. I cannot thank you enough for your help and support,you were great.I want to thank everyone for their kindness and persistence. Keep up the good work.

Sincerely,
Donna H.


1/7/02
      Thank you for your continuing concern. I have acquired Norton System Works which quickly took care of my W32.Magistr virus problem. Thank you to the gentleman from tech support who took the time to fully explain the problem to me , so I could properly address it. I have also purchased Norton's Personal Firewall. I don't want to have to go through this type of ordeal ever again.

      Again thank you for your continuing concern and for the excellent explanation and guidance from Tech Support. I am glad that I made the switch to Digital Freedom. I have told friends and family about your excellent deals and service and I know of at least 2 people so far who have switched.

Thanks again,
Eric L.


12/21/01
Bob,
      Thank you for your help in setting up my connection. The service I had before were not very pleasant to work with. dfnow.com is a great dial up service. It is faster than my previous provider. dfnow.com is also cheaper. I would recommend dfnow.com to everyone. The tech support people are always very nice, and they take their time with you until you understand what to do.

Thanks Again,
- Susan


12/18/01
Dear Tech Support Folks,
      I just wanted to drop you a line and let you know you did a great job walking me through the "sign up" process. You stuck with me through the "troubling times" and never made me feel stupid or silly. That, to be honest with you, is what I appreciated most of all. Special "thumbs up" to Bill, who told me to call him back if I had any other trouble, and then answered the phone.
Thanks, Folks.

Sincerely,
- Julia R.


12/14/01
      I thank you very much for your sincere patience and desire to help advise through various conditions, even those that you may not have control over.
Have a good day and a better tomorrow.

Thanks.
- Allen S.


12/14/01
      This is to let you know that I am very pleased with your service. I can connect to the internet much faster than my last ISP and also, I have never gotten a busy signal when dialing up.

Thanks again for your excellent service.
- Joyce M.


12/12/01
      We are pleased with our service, which has been very supportive, informative, and prompt. We are new at this and have required much help and would like to express our gratefulness for your services.

Happy up-coming Holidays
- Bob, Betty & Debi


12/10/01
      Thank you for your perseverance and determination in fixing the problems getting on line. Thanks again for your wonderful help. You were patient and a good listener - very nice personality characteristics for a support staff.

Cordially,
- Shari D.


12/10/01
      I wanted to let you know that I am very impressed with the service Digital Freedom offers! I have been using the service for one month and have not been cut off, bumped off, no problems signing on and NO BUSY SIGNALS!!! I work from my home office as a Master Nurse Recruiter and use the internet and e-mail quite frequently. Along with my e-mail, I rely heavily on chat programs so that I can take applications and other paperwork online. With my other service, I was bumped off quite a bit and then couldn't get back online because of a busy signal. That doesn't look very professional on my end. I am happy to report that your service is very reliable and I have been extremely happy with changing services! I am also highly satisfied with the customer service. It is very like calling a friend when I have called to refer someone else or have called to request service to continue. I will continue to refer everyone I know to use Digital Freedom!

Thank you!
- Kelly A.


11/18/01
      I wanted to let you know how pleased I am with Digital Freedom. I like to listen to a classical radio station that comes out of Germany. My old ISP dropped the ball a lot and I'd have to close out and reconnect. Haven't had that problem with you. Thank you. Keep up the good work.

Best wishes,
- Bob B.


09/10/01
      I am very satisfied with the service Digital Freedom has provided for myself and my family. Digital Freedom has excellent connection speed as well as a very freindly helpful staff. I would also like to thank the technical support team for all of their help as well. I will highly recomend Digital Freedom to all my friends.

Thanks,
- Christine C.


08/21/01
      I went to the Pocono 500 NASCAR Race At Long Pond and saw the Digital Freedom tent. I told Bill I would sign up and I'm very glad I did. Now I connect at the same speed but my downloads are 10 times faster than what I had. I'm very happy I signed up for Digital Freedom.
Thanx Digital Freedom!

- Rob


08/17/01
      Just wanted to send you a note to tell you that I am very impressed by your service. I have tried a few small providers in the past and most recently AOL and was very disappointed with their service. To date you have provided me with the most reliable connection.

Thanks,
- Renee P.


08/15/01
      Just wanted to let you know service has been faster and I am able to log on quicker than with my past provider. Tech suport at 24/7 has been very helpful and has tried to fix any and all problems.
Keep up the good work.

- George E.


07/25/01
Dear Digital Freedom,
      I just wanted to let you know how pleased we are with your services. Our connection speed is faster than ever before, and your customer service/tech. support staff is far superior to our former ISP. Since you have been hosting our website we have had no problems -- plus the site seems to load much quicker! Thanks for everything you've done.

- David Lieberman
  Basically Bagels, Inc.

 
Copyright © digital Freedom 2001